PRS
For Property Management Companies – Partnership and Outsourcing
Are you a property management company in Croatia and need support? KokoStay offers professional outsourcing services to help you expand your business and improve customer service.
Our outsourcing services
We provide comprehensive operational support for property management companies, from handling bookings to cleaning and maintenance. Choose the services you need most.
01
Reservation management
We take over the full service of the booking process, from the first contact with the guest to the finalization of payment. Our team ensures prompt and professional communication, optimizes prices according to season and demand, and maximizes property occupancy.
02
Guest service
We provide comprehensive guest services, from welcoming check-in to support throughout your stay to smooth check-out. Our multilingual team is available 24/7 to solve guests’ problems, provide information on local attractions and ensure the highest level of satisfaction.
03
Cleaning and maintenance
We offer professional cleaning and maintenance services for your property, ensuring that it is in pristine condition before each guest’s arrival. Our team performs thorough cleaning, linen and towel replacement and regular maintenance checks.
04
Marketing and promotion
We assist in building compelling listings and effectively promoting properties on booking platforms. Our marketing team creates professional descriptions, advises on photo shoots and helps optimize the visibility of listings.
05
Reporting and analytics
We provide detailed and transparent reports on the performance of managed properties. Our analyses include key performance indicators such as average price per night, occupancy levels, RevPAR and guest ratings.
Check out how we can support you in your daily activities!
Why should you work with us?
We combine years of experience in the Croatian market with advanced technology and a flexible approach. With us, you can focus on business development while we take care of day-to-day operations.
Flexibility
We will tailor the scope of services to your needs and capabilities.
Experience
Benefit from our years of experience in the Croatian market.
Technology
We offer access to advanced property management tools.
Scalability
We support your growth by providing the resources to handle a growing number of properties.
Models of cooperation
We offer flexible cooperation models tailored to your needs – from full outsourcing, to seasonal support, to selected à la carte services. You decide to what extent you need our support.
Full outsourcing
We take over the overall operation of selected properties.
Seasonal support
We offer additional resources during periods of increased traffic.
Ala carte services
Choose the specific services you need.
Frequently asked questions
What is the process of starting a partnership?
We start to talk about the needs and offer, set expectations is the way of reporting after which we start to act as we would manage a particular management area in-house, according to the company’s guidelines.
What are the costs of outsourcing services?
It depends on whether we take over full management or single services, as well as the situation and the time to prepare for the implementation of services. We operate according to our price lists, but also depending on the capacity in the area.
How do you ensure the confidentiality of customer data?
Mmay have implemented RODO privacy policies, which provides legal security, but also technology developed with the largest tourist agencies in Croatia.
What does reporting and billing look like?
Depending on the service, we always determine at the outset the method of reporting and the terms of settlement; for example, in the case of cleaning, photo documentation is possible. We use technologies for measuring the time of work at the facility, and in the case of reservation management there are reports on calendars and the number of reservations; for full management we also provide financial reports.
Contact Us
Address
Cesta dr. Franje Tuđmana 406,
21213 Kaštel Gomilica, Croatia
Send us a message
If you have additional questions or need advice, give us a call, send an email or use the contact form.
